LK
Leendor K

1 reviews | Active since Aug 2018

30 Jun 2019, 12:24

Racial profiling, Very Bad Service

My girlfriend and I went to eat at the wimpy at prominade mall, from the time we got there the reception was empty. My girlfriend instantly knew that the service was going to be bad. Soon after that a coloured lady came to us as we were in the line waiting to be pointed to a table, to our surprise she picked up 2 manues and told us to come in and select a 2 seater table however, she past me and my girlfriend and attended to the coloured couple behind us, gave them the 2 manues and escorted them to their table, still my girlfriend was furious but because I eat at wimpy all the time, I asked her to relax and that it was busy. We sat at our table for 20+ minutes without a Manu to order. All of the staff kept parsing and the same lady kept bringing in more people and attending to them. Eventually my girlfriend got angry, stood up and left. I spoke to the manager there about the service and asked if that wimpy branch is operated differently to others as far as race was concerned because we were not the first black couple who left that day. No answers were satisfactory. I have been a wimpy customer since 2001 when my dad introduced the culture of eating out there breakfast and lunch till yesterday. This will not be passed down to my son I can guarantee that. I am highly disappointed. They don't even deserve the 1 star mxm

0
Replies (1)
Wimpy
Wimpy's reply11 Jul 2019, 18:02
Official
Hi Leendor
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards,
 The Wimpy Team Customer Care Line: ***