cV
colin V
1 reviews | Active since Feb 2015
02 Feb 2015, 10:37
Race is a factor!
On Saturday 30/01/2015 we,a white family arrived for brunch at Nigel Wimpy. We waited 25 mins for drinks. Placed our order for food. where the waiter said with a bad attitude \YES you will wait long again!"<br> In the mean time a black family arrived... By the time - 50 mins later when our food arrived at our table - that family was ready to leave. They got they're drinks and food in a flush.<br> <br> Where is the days \""that first come first serve\"" was the sequence of helping your customers and by race!?<br> <br> I am VERY dissipointed and will never support the WIMPY group again!"""
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Wimpy's replyOfficial
03 Feb 2015, 10:31Hello cv1201,
Thank you very much for taking the time to report your experience with our Paarl Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Paarl Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Best regards,
Wimpy's reply03 Feb 2015, 10:31
Official
Hello cv1201,
Thank you very much for taking the time to report your experience with our Paarl Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Paarl Mall branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Best regards,