1 reviews | Active since Nov 2015
R56 chrarge out for hot water
I was driving to KZN passed weekend, and had an early morning so my wife and i ate at wimpy volkrust MP, on our way we realized that the flusk containing formula water for our 8 month old baby is low, this is when we passed at wimpy vryheid junction to ask for top up of hot water.
i was approached by the manager and she refused to give me warm water to fill up the toddlers flusk and told the only way she can give me water is if i buy 3 regular cups of tea and she will pour the water in the flusk, i then told her the water is strictly for the baby and even so how can a restaurant refuse to give me water?? especially at the middle on now where, i thought she would understand as i saw she is also expecting one.
I was charged R56 to fill up a flask of a crying baby, in the middle of now where and 400km to go to my destination.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
