CP
Carol P
1 reviews | Active since Dec 2009
27 Sept 2015, 18:47
PULL UP YOUR SOCKS WIMPY KOLONNADE RETAIL PARK
Arrived at Wimpy KRP 15h00 today, closing time 16h00. Flurry of cleaning taking place, cleaned tables were turned on sides to rest on benches/chairs, in other words \no sitting here". Waited at the entrance to be seated and after about 3 minutes of being ignored went to a 2-seater close to the door. There were approx. 7 people (staff and visitors) laughing and talking loudly at the counter. Two men were drinking beer out of cans (not staff). One was touching and stroking one of the kitchen staff who was leaning on the counter. After about five minutes we were asked if we had been served. When the coffee arrived it was cold. The syrup bottle was so sticky you couldn't touch it. The waffles were cold"
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Wimpy's replyOfficial
29 Sept 2015, 12:29Hello cabby,
Thank you very much for taking the time to report your experience with our Kolonnade Retail Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Kolonnade Retail Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply29 Sept 2015, 12:29
Official
Hello cabby,
Thank you very much for taking the time to report your experience with our Kolonnade Retail Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Kolonnade Retail Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care