SN
Sjoerd N
1 reviews | Active since Mar 2018
27 Mar 2018, 16:43
Prop
Most of the employees are just hanging around and chatting. Long waiting times are in order.. Even when you put your hand up they don't really care, when they finally obtained the knowledge that you require service it takes 3 minutes for them to reach you as they walk slower then a sack of sand. There is so much room for improvement here.. start by reducing the staff number by 50% at least and train your employees. The food was great.
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Wimpy's replyOfficial
18 Apr 2018, 12:47We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Please tell us the branch you experienced this with so that we can escalate this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply18 Apr 2018, 12:47
Official
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Please tell us the branch you experienced this with so that we can escalate this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,