1 reviews | Active since Nov 2017
Yesterday, Thursday 02 November, I was looking forward to a lovely relaxing lunch at Wimpy in Gezina Galleries Pretoria with my partner and 8month old baby. This expectation was very soon turned sour and unpleasant with the way that we were treated.
After ordering my partner asked if they would be so kind to heat up my babies bottle, the waiter, I believe his name is Progress, just said no and walked away, after talking to the General Manager, Mandy, this waiter said he felt it was unhygienic to heat up a bottle.
So, here are my concerns/ complaints. I felt victimized and discriminated against by this waiter. Me, being a white mother and he, a male of colour. If this was the case, his name is certainly not well suited as he did not make the same progress as our lovely country did. Furthermore, I am not sure if he meant my babies bottle and formula milk is unhygienic, I can assure you I take every precaution and more to ensure my babies bottles, food and milk is clean, healthy and hygienic. Who does this person who does not even know me think he is to insinuate that I would give my baby dirty food or bottle, also insinuating that I would be a horrible mother should I be doing this. Or (this maybe being a bigger cause for concern) did he mean that the Wimpy’s food and kitchen is unhygienic and this would contaminate my innocent child’s bottle? If this was the case I would like to thank this kind man for warning me and also to pay it forward by warning all other people about this family restaurant and their unhygienic environment.
I have to say, at least Mandy’s service was a great deal better, but never the less, regardless of the reason for Progress’s unhygienic comment, this have left a foul dirty taste in my mouth and I don’t think I would support any Wimpy some time soon.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
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