Poor service Wimpy Piet Retief
Wimpy Piet Retief. I travel daily and always visit Wimpy. I went to Wimpy Piet Retied at Engen this morning. The waitress was not friendly to start off.... I ordered decaf and breakfast with white bread. I received normal coffee and brown bread. When she came to ask if all ok I said not reallyand she walked away. When I paid I asked if it was decaf and she said yes, I told her it was not cos O already have headache from the coffee then it was admitted to not being decaf. No apology justmake me stand there like a fool while they talk amongs one another. Poor service! If I ask for decaf I expect decaf for a reason! The brown bread insteax of white minor bur DECAF ecpected, not up to staff to decide that I dont get decaf.
Helpful (0)
Replies (1)0
Replies (1)Wimpy's replyOfficial
07 Aug 2019, 13:46Hi Ronel
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Wimpy's reply07 Aug 2019, 13:46
Official
Hi Ronel
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
