vR
verusha R

1 reviews | Active since Nov 2016

30 Apr 2018, 15:34

Poor Service, Terrible Food

Poor Service, Terrible Food I made the mistake of going into Wimpy, Chatsworth Centre yesterday. What was supposed to be an enjoyable breakfast with my family turned into the worst hour of my life.

My partner ordered a cheeseburger, which was raw. We called the waitress back and she took the burger away. She brought the burger back and put the same ''cooked'' patty in the bun. This was disgusting and makes me believe that staff at Wimpy do not have common sense. My partner's father received a breakfast which had overcooked beef strips and a raw tomato. I ordered the breakfast bowl, this was not seasoned at all. I had to pay R178.50 for this meal and the front staff only apologised and informed me that I should enjoy my day. I have eaten at numerous Wimpy's across KZN but none of them are anything like Chatsworth Centre.

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Replies (1)
Wimpy
Wimpy's reply01 May 2018, 13:09
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Wimpy Team
Customer Care Line: ***