RM
Raakhee M

1 reviews | Active since Sept 2013

18 Feb 2015, 13:15

POOR SERVICE, POOR ATTITUDE

ARRIVED AT WIMPY WILD COAST ON 15 JAN 2015 AT 2PM NEAR THE WATER PARK. WAITED 5 MINS, NO ASSISTANCE. OUR FAMILY FOUND A DIRTY TABLE AND HAD TO STOP A WAITER TO CLEAN IT SO WE COULD BE SEATED. WAITED ANOTHER 5 MINS. WAITERS ARE ALL AROUND US SERVING EVERYONE BUT US. HAD TO CALL ANOTHER WAITER TO ASK FOR MENUS. I WAS TOLD SOMEONE WAS ON THEIR WAY TO ASSIST US. WAITED ANOTHER 5 MINS, NO ASSISTANCE AT ALL. I WAS QUITE DISGUSTED AND LEFT WITH MY FAMILY. WE WERE THE ONLY INDIAN CLIENTS THERE AT THE TIME, SO MAYBE WE WERE NOT TOO IMPORTANT. I GOT TO THE CASHIER'S DESK WHERE ALL STAFF WERE HOVERING, DECLARED MY DISSATISFACTION AND LEFT. I AM A REGULAR AT WIMPY CHATSWORTH AND GAME CITY AND HAVE NEVER EXPERIENCED SUCH SHODDY SERVICE AND LACK OF RESPECT. I HAVE REPORTED THEM ON GET CLOSURE AND STILL NO LUCK. I AM STILL WAITING 1 MONTH LATER FOR AN APOLOGY.

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Replies (1)
Wimpy
Wimpy's reply19 Feb 2015, 14:46
Official
Hello raakheemo,

Thank you very much for taking the time to report your experience with our Wild Coast branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,