PK
Paul K
1 reviews | Active since Feb 2018
17 Sept 2019, 13:41
Poor service
I was waiting at the door at the PE airport branch to be seated but was never acknowledge....they only acknowledged me when the customer behind me got impatient and went to complain...my kids were disappointed as they were not able to see their mommies plane land.
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Replies (1)
Wimpy's replyOfficial
20 Sept 2019, 13:54Hi Paul
Thank you for taking the time to let us know about your recent disappointment we value your engagement.We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Wimpy's reply20 Sept 2019, 13:54
Official
Hi Paul
Thank you for taking the time to let us know about your recent disappointment we value your engagement.We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***
Thank you for taking the time to let us know about your recent disappointment we value your engagement.We are sorry that you had an unpleasant Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard by our Customer Care team who have escalated this to the store manager. We sincerely apologize for any inconvenience and trust that you accept our apology, we will ensure that such treatment and service is never endured by our loyal customers. An SMS will be sent post feedback from store manager.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,The Wimpy TeamCustomer Care Line: ***