LL
Lindiwe L

1 reviews | Active since Jan 2016

03 Jan 2016, 22:22

Poor Service delivery

<br> <br> I walked in @wimpy Estcourt at about 6:25pm and I have always know wimpy staff members to welcome us as customers @ the door and get us seated but today it was completely the opposite as I walked in on 4 ladies @the counter inclusive of the manager on duty(an african lady)and no one greeted me so I had to greet them,and nobody bothered to ask me hw they can assist me instead they all looked @each other and then looked back @me,I then told the manager I would like to get seated and her response was that they close @7pm...I went ahead and sat at the seating area outside,got my menu and waited 5 minutes for the waiter to come take my order as they we're all hesitating to serve me,I could actualy see that even the kitchen staff were moaning because of a customer that walked in @that time...<br> <br> Eventualy another lady took my order,I don't knw her name as she didn't greet and introduce herself to me,but that fine...<br> The manager then came up to me and asked me to move from the seating area outside and seat inside as they close @7 and they close the sliding door early...<br> <br> As I sat and waited for my

0
Replies (1)
Wimpy
Wimpy's reply06 Jan 2016, 06:33
Official
Hello Pbmbele1,

Thank you very much for taking the time to report your experience with our Estcourt branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,