1 reviews | Active since Aug 2018
Poor service and lack of management s****s at Wimpy
Ate at Wimpy today at new market mall, I found a hair in burger called the waiter to query what was found, he took my plate saying he was going to speak to his manager. I waited 15 minutes to get feedback the waiter returned claiming that it was a hair from the 'mushrooms'. To my knowledge there is no hair in mushrooms and this was certainly hair from a person. The manager did not even show any curtesy to resolve the problem, when we left we were given a half hearted apology. Very unhappy with the service received. The manager was inattentive. I am very unhappy with the fact that I still had to pay for a meal that I did not finish.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***