1 reviews | Active since Nov 2017
Poor Service and Bad Attitude
I took my mom, daughter and baby twins to Northgate Wimpy on Saturday. First, we ordered our drinks which took nearly 20 minutes to get to us. Then for more than 30 mins we were sitting waiting for someone to come and take our food order. By this time, another table arrived, ordered their food already. 30 minutes after ordering our food, we eventually got served. The table that arrived 30 minutes after us, already ate, paid and left by the time we got our food. When i complained to the manager, she BANGED her hand on the table as if to indicate that she is annoyed. And then said, I am sorry, I know. But nothing was done about it.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***