BG
Bianca G

1 reviews | Active since Jun 2015

24 Jun 2015, 14:17

Poor service

We walked in thinking how empty the place was. We seated ourselves and then waited a couple minutes for someone to acknowledge our existence.<br> <br> We ordered our drinks and our food at once, we then waited for the next 30 minutes to receive a tea, a fruit juice and a latte.<br> We observed that of the few customers that were in the place, that there was food waiting to be received from the time we'd been waiting for our food, cold food. After another 10 minutes of waitng, a waitress came to tell us that we needed to order something else because they don't have chicken mayo. They had waited 45 minutes to inform us that they weren't able to bring us one of our meals. Which meant they wanted us to eat the food they were apparently bringing while they made one of us wait for another 45 minutes for food that they may never come. We immediately told them that this was unacceptable and wanted only to pay for our drinks. Only for no one to apologize for the bad service we had just received. <br>

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Replies (1)
Wimpy
Wimpy's reply29 Jun 2015, 11:15
Official
Hello BeeZG,

Thank you very much for taking the time to report your experience with our Goldman Street branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Head Office

Best regards,