LA
Liezl A

1 reviews | Active since Feb 2016

23 Jan 2017, 07:37

Poor service

<p>I feel so disappointed and disgusted with the service and quality of food I received at wimpy grandwest. </p> <p> </p> <p>Last week Wednesday me and my husband decides to go to wimpy for the all day breakfast, at first we received the wrong order and after informing the very miserable waiter the manager then followed, we then got a very small portion of chips but to my surprise the waiter came with a fork and had the nerve to scratch in my husbands plate while eating and removed one of the sausages in his plate with the explanation, we were so shocked that we got up paid our bill and left not even eating the very cold small portion of food that was brought to us. </p> <p> </p> <p>I wish I rather went next door to spur because at least they know how to treat their customer, I will definitely be spreading the word.a</p>

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Replies (1)
Wimpy
Wimpy's reply23 Jan 2017, 11:17
Official

Thank you very much for taking the time to report your experience with our Grandwest branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team

Best regards,