poor service

I went to the springs gate wimpy. Waited for 5 min to be recognised by the staff at the front reception. My wife and I were than told to sit anywhere. We walked in and sat down. We waited for 20 min and no staff attended to us. The restaurant was very quiet at this time and I never expected bad service like this. Another couple walked in and was followed by a waiter, he noticed us looking at hum and could see we were frustrated. He than stopped to ask if we need help. We explained that we weren't helped he than called a college to assist and she too attended to US with an extremely terrible attitude and yet she was at the front desk when we walked in. I had to ask for the manager to help us. Very terrible experience and I saved the slip as proof of it happening.