SD
Silindile D
1 reviews | Active since Sept 2015
21 Sept 2015, 14:53
Poor service
Firstly the waitress brought an incorrect order (white toast), then she tried to blame me saying I did not tell her whether white or brown toast (fair enough I didn't, but she never asked). Mostly importantly I eat at this very place when around Quagga and I have always ordered brown toast. <br> She took the food back because I insisted on brown toast. <br> The order then took about 10 minutes to get to me and when it did, it was as cold as a dog's nose. I called for the Manager, Evelyn, she took about 5 minutes to come although I could see her. <br> I feel I have been ****** of my money, I will never eat at that place again.
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Replies (1)Wimpy's replyOfficial
22 Sept 2015, 11:45Hello Silindiled76,
Thank you very much for taking the time to report your experience with our Pretoria West(Quagga cen... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria West(Quagga cen... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply22 Sept 2015, 11:45
Official
Hello Silindiled76,
Thank you very much for taking the time to report your experience with our Pretoria West(Quagga cen... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Pretoria West(Quagga cen... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
