TS
Tshepo S

1 reviews | Active since Jul 2018

18 Jan 2019, 10:43

Poor hygiene and incompetence

I was appalled by how my complaint was handled at this eatery. And to notice that someone from their Headquarters was present. I complained to the Head office staff member by the name of Michelle on the 18 January 2019, about hygiene issues. Two individuals strolled past my table with their bycicles inside the eatery and they were not bothered as to any hygienic hazard they were causing. They easily parked their two bycicles less than a metre from the kitchen and myself. I then requested to see a manager, whom happened to be a head office staff by the name of Michelle. I explained to her that the latest pieces of South African Legislation did not permit such behaviour. To my shock and surprise, she blatantly ignored my plea and went on to say it should not bother me as it doesn't pose any threat. This experience has taught me not to value Wimpy as a reputable brand as you're not respected as a consumer. They are clearly not consistent with South African Legislation.

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Replies (1)
Wimpy
Wimpy's reply28 Jan 2019, 14:29
Official
 We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who require the name of the branch to address this accordingly. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. Kind Regards, The Wimpy Team Customer Care Line: ***