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Ashton A
1 reviews | Active since Jun 2015
15 Jun 2015, 13:17
Poor Customer Service - Does a smile cost a lot?
Today I had the misfortune of having to interact with lady called Francina while she was working at the Take Away's counter at Wimpy in ORTIA on the retail level. Interact is probably the incorrect word because there was no interaction. When you arrive at the counter, there is no friendly smile or \How can I help you Ma'am?"...just nothing. She stares at you until you tell her what you would like. She then just blurted out what the price is"
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Wimpy's replyOfficial
17 Jun 2015, 12:03Hello AshPash,
Thank you very much for taking the time to report your experience with our Retail Level 2 OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Retail Level 2 OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Wimpy's reply17 Jun 2015, 12:03
Official
Hello AshPash,
Thank you very much for taking the time to report your experience with our Retail Level 2 OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Retail Level 2 OR Tambo branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care