MS
Maduri S

1 reviews | Active since Mar 2010

18 Jul 2015, 16:00

Poor customer service

Was at Wild Coast Sun on 10 and 11 July 2015. 4 of us chose to have breakfast at Wimpy. Our breakfast orders took forever to arrive. Had to remind our waiter twice. When it finally arrive, our sausages were cold. Had to wait again for the waiter to appear. Asked other waiters to call our waiter. He took back the plates and returned them minus the bacon. Asked for two glasses of water WITHOUT ice. Received both filled with ice. Saw a manager and requested for our bill. Half an hour later we were still waiting. Asked 2 other waiters for our bill. Still no bill. Eventually and quite annoyed at this point, I went directly to cashier. After another wait, I was given my bill. Now there was another wait to pay. cashier had her back turned as she waited for the other customers take away order. Other staff walked past with no care in the world as the queue started growing. Frustrated I asked the lady if she could accept my payment whilst she waited for items of the take away order. Reluctantly, she helped me. I told her that the service at this restaurant was pathetic. We have vowed never to visit that Wimpy ever again. I don't believe staff know how lucky they are to have a job.

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Replies (1)
Wimpy
Wimpy's reply20 Jul 2015, 09:44
Official
Hello maduri,

Thank you very much for taking the time to report your experience with our Port Edward sun internat... branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care

Best regards,