PM
Pastor M

1 reviews | Active since Aug 2012

08 Oct 2018, 18:45

Poor customer service

The cashier lady by the name of Phindile called us to the cashier to take our order, during the ordering of food process some people came to her to ask for change and she just started to entertain them leaving us hanging without excusing us so she can assist those people, I felt disrespected and immediately asked her if she doesn't mind finishing taking our order then she can assist these people, she finished assisting them and immediately left the counter and us standing without any explanation.

Another employee by the name of Gugu saw the incident she immediately apologized and assisted in taking the order, I felt bad for her to work with such people who treat customers like this, She deserve better for the service of prioritizing customers.

As for Phindile her attitude is not right for any employer to have he in their payroll, ill unfortunately no go back to that Wimpy even if they are the last fast food open nearby. This is very sad as I never had an issue with food from Wimpy, unfortunately I can't accept such treatment from anyone especially where I have to pay my own hard earned money.

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Replies (2)
Wimpy
Wimpy's reply26 Oct 2018, 12:45
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Please let us know which Wimpy restaurant you visited so we can pass this onto our Customer Care team escalate.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,

PM
Pastor M's update26 Oct 2018, 12:50
Reviewer Update
Springs Mall