1 reviews | Active since Jan 2018
Pathetic staff and Service
Wimpy - Hyper by the Sea We are loyal customers at Wimpy La Lucia, and are used to their excellent service and care. We thought maybe this Wimpy may be the same, however, much to our dismay, this has been one of the worst experiences ever!
Rude waiter, beyond arrogant manager are the reasons why we will never eat at this Wimpy again. After waiting 45min for a basic breakfast on not even a busy Morning , no waiter even came to check up if everything/the order was ok...whilst still having our breakfast, staff came and started clearing the tables which is absolutely absurd.
We had to wait yet another 25min to get the attention of a waiter to ask for our bill.
This kind if service is ridiculous! Please up your game Wimpy.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***