1 reviews | Active since Jan 2017

05 Jan 2017, 09:07

Pathetic Services - Sell's The Worst Coffee & Burnt Toast

<p>Every morning I order Strong Coffee & Toast on a daily basis. </p> <p> </p> <p>The branch at Durban Central at 359 Dr Pixley Kaseme St, Durban.</p> <p> </p> <p>My order always arrives one hour late, the coffee is always milky and cold, the toast is burnt.</p> <p> </p> <p>The worst service I have ever had. This is disgusting to open your food bag and find black burnt toast :(</p> <p> </p> <p>I have a question for Wimpy, how many other customers are treated this way by you???? The staff seem as if they were not trained on working at a food outlet, maybe send your staff for further professional training,</p> <p> </p> <p>I would like for you to call me and sort this out, I spend way too much money at Wimpy and feel you should have this fixed as the staff have a very bad attitude at the branch.</p> <p> </p> <p>Lastly please improve by getting proper ice cream cups and not stop serving ice cream in paper cups that is used for cool drin****! Seems like you guys are running a circus.. Very very bad!!!! </p>

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Replies (1)
Wimpy
Wimpy's reply05 Jan 2017, 14:19
Official

Thank you very much for taking the time to report your experience with our Dr Pixley Kaseme St branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team