1 reviews | Active since Oct 2012
Pathetic Service and Terrible Attitude
Me and my family went to Wimpy Grand West on 10 August 2015 at 3pm. <br> <br> We were the only people in the queue waiting for a table and were ignored for over 8 minutes ... by all of your staff including the terribly ill mannered and unprofessional manager. <br> The staff and manager laughed at me when I complained at the disrespect and poor service. <br> They didn't apologise and said they were looking for an open table. All lies! The manager should lead by example but was apathetic to my complaint and disappointment. <br> <br> If this is the kind of pathetic service that Wimpy delivers, then I will make it my mission to spread the word at how pathetic your attitude and service is to everyone I come into contact with. <br> <br> I don't know if the staff were ****** or just not happy to see another customer but this is a massive disappointment.<br> I will think twice before visiting any wimpy again.<br> <br> PS: I require an apology from your unprofessional manager and your staff.
Thank you very much for taking the time to report your experience with our Grand West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Grand West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
