1 reviews | Active since Sept 2016

13 Oct 2018, 13:46

Pathetic service and food

We went to Wimpy Hoedspruit. Received the worst service ever.. First you were not greeted on arrival, sencond we needed to wait for a table not because it was busy bit because the tables were not cleaned after guests left. We were attended to first time about after 10 min.. Super bad! When we were seated.. We waited 35 minutes for our food. We ordered chicken and chips. Its was tasteless. Not nice at all. And my meat was still raw. After threatening to leave only then we got the food. That was after 35 minutes like i said before. I have been a lot to wimpy before. This was the worst food and service we received. This shop should be closed. Food wasnt worth our money since its raw and tasteless. Lastly there were no manager present or visible. Kitchen staff were so loud talking that you cant hear yourself. Maybe thats why the food took so long. This shop gived Wimpy a bad name and also Famous Brand. Not a nice experience at all. And what a waste of time and money.

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Replies (1)
Wimpy
Wimpy's reply26 Oct 2018, 12:50
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***