1 reviews | Active since Dec 2016

09 Dec 2016, 20:23

Pathetic service

<p>I recently visited a wimpy branch at trade route on Friday .My intension was to order a large milkshake and a regular coffee as a take . The lady punched in a regular milkshake but then later asked me asked me what size I will want and I rep**** by saying a large this is when she told me that she cannot change it on the system soo it has too remain as a regular and it cannot be cancelled . This is utter nonsense how can you not be able to change on the system weather it should be a large and the fact that the teller was at fault means that the system is ****. Being soo disgusted at what i heard I just left leaving a very bitter taste about wimpy </p> <p>A reply will be advisable from the manager stating weather or not the teller was right by doing this and later loosing a viable customer </p>

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Replies (1)
Wimpy
Wimpy's reply10 Dec 2016, 09:01
Official

Thank you very much for taking the time to report your experience with our Trade route branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care