1 reviews | Active since Sept 2016

11 Sept 2016, 09:07

Pathetic service

<p>on septemeber 11th 2016 my colleague and i decided to go for breakfast seeing that we got to the place at 07:55 at the Greenacres store they were still closed which made us the 1st people to arrive at the shop</p> <p>upon opening we ordered coffee and a light breakfast which says to you there wa s no one elses order waiting in the que for preperation, however the waiter that was helping us was no where to be found half an hour later as people who arrived minutes later after us received their breakfasts way before ours was even deliverded and the manager on durty was unable to find out where he was or where our breakfasts were, we called a waiter and asked where our breakfasts are and told her we were the 1st people here and she acknowledged that we were the first people there to place and order</p> <p>Pathetic service and what annoyed me is that he was no where to be found when i had this query with other staff and neither did he come and appologise for what has appened or inform us that he was waiting long for our breakfasts</p> <p>That was my last visit...!!!</p>

0
Replies (1)
Wimpy
Wimpy's reply12 Sept 2016, 09:44
Official

Thank you very much for taking the time to report your experience with our Greenacres branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Wimpy Customer Care