Pathetic Service

One thing I don't understand is why the day we decide to try ordering from Wimpy our experience just becomes horrible. Last time we ordered waffles for the office and it was delivered without ice cream the lady apologized we let it pass. Today I ordered breakfast for my colleague and myself. When I called, the lady took my order and I told her it was for delivery. She said they don deliver for DaVinci as it was outside Sandton City I advised her that we having been making orders and they were delivered before. Fine I told her I'll come collect my order which was an inconvenience as we are short staffed already in the office. When I get there I was attended by a guy who I explained to that how can they not deliver when we have been ordering for so long. He also said that DaVinci was out of Sandton City but apologized fine I gave him money to pay for the order I made. The ladies looked confused meaning they didn't take my order over the phone even when I told her the order and that I would collect. I would be sympathetic if it was busy but it was not the service there is pathetic honestly. I got better service from Macdonald. This is disturbing .