1 reviews | Active since Aug 2012
Pathetic service
Yesterday on route to Johannesburg on the N3, we wanted to phone the Wimpy at the Engen Vaal 1 stop. I googled the number for the "West" Wimpy and phoned it ( ********** 764). I had to phone twice before they answered. The woman that answered the phone asked which way are we going, I said to Johannesburg then she said no, this is Durban side. I asked if she could please give me the number for the West Wimpy because this is the number I googled, she resonded with "No, I don't have the number". She was quite rude. I googled again and came upon another number ( ********** 377) but when I phoned it it said "The number you have called is not available on the MTN network. " I tried the 071 number again but no answer. I rate this is pathetic, and very very bad service to just tell me no, you don't have the number. Please do something about this as I am sure I am not the only one treated this way. Pathetic.
Hi Juanita
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Hi Juanita
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
