CB
Corrie B

1 reviews | Active since Sept 2017

05 Aug 2018, 14:34

Pathetic service

Terrible experience of what was supposed to be a good Sunday at Wimpy ********** Waiter never even comes to our table to take our order - clearly seems unaware of tables she has to serve. We have to constantly follow up and ask for other waiters to inform our waiter what we want. After escalating same to manager, once food is delivered our waiter again disappears and we see her once after requesting the bill from yet another waiter. Surely management inform waiters which tables waiters are responsible for and ensure they dont have too many compared to their capability. Unless I missed it that Wimpy has become a self service restaurant? Really pathetic service.

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Replies (1)
Wimpy
Wimpy's reply20 Aug 2018, 15:43
Official

We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Wimpy Team

Customer Care Line: ***

Best regards,