NW
Neo W
1 reviews | Active since Jan 2015
31 Jan 2015, 18:40
Pathetic service
I went to the Wimpy in Randfontein with my little brother this afternoon and the service was really pathetic! First we had to find our way in, even with the staff just standing at the entrance, no one offered to show us where to sit. Secondly, we orderd our food at the same time our drinks were brought and we WAITED! Waited close to 40 minutes without any feedback from anyone! No one even bothered to come and tell us what was happening to our food. When it finally came, the rolls were burnt and the food was nothing close to tasteful! I have been served like this at this restuarant. And Ernest is the worst waiter I've ever met!!!
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Wimpy's replyOfficial
03 Feb 2015, 10:06Hello Mma_moeti,
Thank you very much for taking the time to report your experience with our Randfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Randfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Wimpy's reply03 Feb 2015, 10:06
Official
Hello Mma_moeti,
Thank you very much for taking the time to report your experience with our Randfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office
Thank you very much for taking the time to report your experience with our Randfontein branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Head Office