ES
Emmanuel S

1 reviews | Active since Feb 2012

09 Apr 2015, 19:23

pathetic service

I would like to say firstly that I am truly disappointed for the service I received on the 9th April 2015.<br> I placed an order for a chicken salad , to my surprise you guys did not have an chicken, how can a huge franchise like wimpy not have chicken which was a shocker.<br> so I then ordered a calamari salad, then I noticed that the people who supposed to be making the salad just stood around chatting and no one made an effort to move until I shouted to ask what was the problem and why is no one making my salad, to make things worse wimpy was completely empty.<br> I then spoke to the manager who had a don't care attitude.<br> Its one thing not having stuff whose interested but if they have a role model like their manager Dumisani, that's extremely sad. I would assume that a huge company like wimpy would like to make money instead of loosing clients an money.<br> <br> Thank you for the extremely terrible service.<br>

0
Replies (1)
Wimpy
Wimpy's reply10 Apr 2015, 11:11
Official
Hello eze187,

Thank you very much for taking the time to report your experience with our newtown junction branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care