MB
Mahomed B

1 reviews | Active since Apr 2014

05 Aug 2015, 15:29

Pathetic Response from Wimpy Head Office

I had an issue with Wimpy store in Johannesburg on the 25 July 2015, they didn't know of the Wimpy Breakfast special and therefore could not give it to at the time. We were 12 people for breakfast.<br> On the morning of the 29th July 2015 the store Manager called me to apologise explained the reason they could not fulfil that adverti*****t but offered the people a courtesy meal.<br> Later that afternoon the store manager called again to say that Head Office changed their mind and instead of a courtesy meal, they giving me R300 Wimpy food voucher. Like R300 voucher would feed 12 people, nevertheless I accepted and was told that before end of the week I should get a call for me to collect the Voucher card.<br> To my surprise, on the 30th July 2015 at 09h00 I get an sms saying that my case has been resolved and the case is closed. I said to myself but I didn't yet get anything and they decided to close the case.<br> On the 4th August 2015 I sent another message to Wimpy Customer Care asking why did they close the case and with 1 minute of sending the email, Lebogang Makamo read my mail but I haven't receive any feedback as yet.<br> Seems like is not worth the effort,

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Replies (1)
Wimpy
Wimpy's reply06 Aug 2015, 08:35
Official
Hello banoomah786,

Thank you for making contact with us.
We would like to sincerely apologise to you for the manner in which your complaint has been handled.

We have updated your comments to the initial complaint and have further escalated your comments to Lebohang to feedback accordingly.

Your case reference number remains the same.
Feedback will be provided to you before the end of business day.

Once again please accept our apologies for the inconvinience.

Kind Regards,
Wimpy Head Office