Pathetic poor service

On Saturday 5 June 2021 we were at the Wimpy in Zeerust. We almost wait an hour for a breakfast of eggs, toast, bacon. When I told the waitress the service is pathetic, we want our extra drinks for free that we ordered while waiting for our breakfasts, she informed the manager and he refused but sorry for the delay with our food. Wimpy was not even half full of customers, but our waitress was more interested in serving people who ordered take away. Its really pathetic that managers do not care about their business's services. The manager did not even came to us personally and spoke to us he just ignored what we said about the service.