DM
Denise M

1 reviews | Active since Mar 2009

01 Dec 2015, 07:38

Owner has bad attitude

We went to Wimpy on the 30th Nov and had breakfast, nothing poor about it was good until I had to pay, only 1 till and the owner was assisting the customer unable to get the transaction through on the bank paypoint machine, did not acknowledge me if he had I would not have needed to say that it was taking longer to pay at Wimpy then at the Checkers pay point, straight away he comments that I must not spoil his day and be patient - Who does he think he is? Eventually someone else came and he handed the transaction over whilst this was happening he was still throwing little comments of how some customers this that and the other talking about me to other customers, and this all whilst my 12 year old stood next to me, she also responded Mommy he is really RUDE. Lesson : THIS IS NOT HOW TO TREAT YOUR CUSTOMERS!! I paid and left and after going to Wimpy Meadowdale often over the last 16 yrs, the OWNER needs to go for a course in CUSTOMER SERVICE as he clearly forgot how to treat people, I did not eat for free I paid for a service which at the end of the day was a waste. He if anything spoilt my day, I will not recommend Meadowdale Wimpy every again.

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Replies (1)
Wimpy
Wimpy's reply01 Dec 2015, 09:12
Official
Hello Denise,

Thank you very much for taking the time to report your experience with our Meadowdale Shopping Centre branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care