1 reviews | Active since Nov 2018
Overpriced and substandard burger
On 25th January on the afternoon I went in to Wimpy Lakefield and ordered a basic chicken burger and diet colddrink to take away. The price was R60.80 which I thought excessive. R18.90 for a 330ml can of coldrink is a huge markup on their wholesale buying price. When I opened the burger there was a piece of chicken half the size of the bun and some old lettuce with too much mayonnaise. It was the worst chicken burger I have had, there was no finesse or interest in preparing it at all. I know the cost of chicken breast and how many burgers can be made with one flattened breast. Wimpy's core business is burgers but if that amateur third class burger is what they offer today for R41.90 then I won't be visiting their outlets again. Don't they have a quality control manager to check that what they serve is to a decent standard and value for money?
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
