cW
casper W
1 reviews | Active since Mar 2015
23 Mar 2015, 16:07
overcharged with R100
On Sunday 22 march 2015 I did eat at Wimpy at Highveld 1 stop east The bill was R144.50. I dis swipe my Capitec debit card at their speedpoint. Afterwards I received a sms from my bank R244,50 was deducted. I did try to call the outlet, but no answer. I called wimpy customer care and log a complaint. This morning I called the outlet myself without any success. I called customer care again. Nobody responded to my complaint as we speak. The only alterative is to open a case for. Traugth.
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Wimpy's replyOfficial
24 Mar 2015, 10:53Hello volvic,
Thank you very much for taking the time to report your experience with our Tembisa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Tembisa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply24 Mar 2015, 10:53
Official
Hello volvic,
Thank you very much for taking the time to report your experience with our Tembisa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our Tembisa branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,