Our atrocious time at Wimpy Sandton City

I was at Sandton city mall for some Christmas shopping with my family on the 19/12/17. So we decided to grab a late lunch at Wimpy. When we walked into the Wimpy, none of the waiters or waitresses welcomed us or offered us a table, so we found a table, sat down hoped that one of the waiters will attend to us. We sat there for a good 20 minutes and no one attended to us, I started to get impatient and irritable but my husband said someone will attend to us, they were probably too busy. We sat there for another 15 mins and they just went on to pass us up as if we were invisible and all this time I kept my cool. I had noticed that a number of customers had up and left because they weren't being attended to. At long last my husband managed to grab the attention of one waiter and that's when we finally got to order. I had ordered a g****tiser and I was told that there is no g****tiser just appletiser so I went for that, only to find that probably 15 minutes into my meal, the lady at the next table was having the very same g****tiser I was told isn't in stock. Another thing is that our meals took way too long to come, even then the meals weren't up to standard. My burger was super dry and the bun wasn't fresh, the kiddies meal we had ordered for our daughter wasn't appealing either and apparently they had run out of toys too. To add on to our dissatisfaction our drinks were served to us, when we had already started on our meals. We then asked for a doggy bag and it was a long time before we could be attended to. We asked for the bill and we had to wait even longer to be attended to yet again. The service at that Wimpy is beyond appalling. I was so disappointed really, as I'd never anticipated that I'd come across such bad service. I regret going there with my family it was a terrible way to end a day out. The staff there weren't even slightly bothered. Wimpy Sandton City has to pull up it's socks.