Order prepared wrong

The phone at the branch is very unclear. I do not know if it is the phone not working properly or the person that take the orders that do not listen. This is not the first time that my order came out wrong. And the person that paid before me in line complained to the staff member as well about a wrong order that he placed over the phone. I repeated the order twice and still my coffee was not included and the eggs were made wrong. It was not a difficult order. Please see to it that the phone is fixed and in good working condition in order for the staff to hear what is ordered.