1 reviews | Active since Aug 2016
Order placed at 7:30 delivered late
I am a regular client at Wimpy fourways crossing, it has come to my attention they now have a tendency to forget an order when delivering.
On a number of occasions i place an order telepathically and when it gets delivered , some orders are not delivered.
Today i placed order at 07:30, told driver would deliver at 08:00. Driver arrived at 08:37 to deliver , the order was amounting to R483.60. Order paid and realised the order is not complete. Called the restaurant and complained, the lady couldnt remember but advised they will resend the order that is not delivered.
I have called number of time and only at 09:30 my missing order gets delivered.
The order had no garnishing, no tomatoes , order was clearly made in a rush , but it was still delivered at 09:30 , 2 hours late.
I am sooooo disappointed with the service, i am a loyal client to Wimpy fourways.
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
