1 reviews | Active since Jan 2016
old food
I went to malvern wimpy on Wednesday. I waited 20 minutes till a waiter saw to us. We ordered two meals. After placing our order we waited another half a hour to receive our meals. Before we could start eating the manager approached us to see if everything is okay. I told him we did not start eating. When we started eating e noticed that the food was dehydrated as if it was cooked earlier and heated again and given to us. The lettuce was soggy brown and old. The onions was raw in the burger. The gurkins were old. The sausage wad hard. I then called the waiter and complained. She said she will call the manager. We waited 20 min's for the manger and we only took one bite of the meal. When the manager came to us. He told us that I came to both of u before why did you not tell me then. I explained that I did not taste the food when he came before. He tells me the best we can do is remove one meal from the bill. But both meals were not eaten. This manager had no manege rial skills whatsoever.
Thank you very much for taking the time to report your experience with our malvern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our malvern branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
