VP
Veronica P
1 reviews | Active since Nov 2016
25 Jun 2018, 13:16
Not welcome
I wanted to sit down with my mother and baby who was sleeping in a trolley. The lady at the door just stood looking at us and when we asked for a table she just told us no trolley. I explained that my baby was sleeping and I couldn’t take him out because the restaurant doesn’t have open couches. She just shrugged...which was our sign to have our lunch elsewhere.
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Wimpy's replyOfficial
09 Jul 2018, 16:00We are sorry for the inconvenience caused to you Veronica and we do appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,
Wimpy's reply09 Jul 2018, 16:00
Official
We are sorry for the inconvenience caused to you Veronica and we do appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the restaurant manager and the area manager. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team
Customer Care Line: ***
Best regards,