PN
PEARL N
1 reviews | Active since Oct 2009
17 Aug 2015, 18:46
NOT SURPRISING
I SENT AN EMAIL TO WIMPY ON THE 8TH AUGUST 2015, GUESS WHAT? I HAVE NOT HAD THE COURTESY OF A RESPONSE! THE TABLE WAS FILTHY, STILL HAD THE PREVIOUS CUSTOMERS DIRTY DISHES WHEN WE WERE TAKEN TO THE TABLE, WHEN THE WAITRESS DECIDED TO CLEAN UP, WHILST WE WERE SEATED. I REQUEST FOR A CHEESE GRILLER BREKKIE! SO DISAPPOINTED WAS I, TO FIND THAT THE GRILLER WAS ICE COLD AND A FUNNY BEIGE COLOUR WHICH I HAVE NOT SEEN BEFORE! WHEN MY REPLACEMENT BREKKIE WAS BROUGHT, STILL LOOKING SO DISGUSTING, I HAD TO ASK FOR BUTTER. ONLY ONE SERVIETTE WAS GIVEN TO US, PARTY OF 3! I TOOK A PHOTO OF THIS UN-APPETISING BREAKFAST AND SENT IT ALONG WITH MY EMAIL.. MAYBE WIMPY WAS TOO EMBARRASSED TO RESPOND??
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Wimpy's replyOfficial
20 Aug 2015, 08:35Hello PearlJ,
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,
Wimpy's reply20 Aug 2015, 08:35
Official
Hello PearlJ,
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our TRADE ROUTE MALL LENASIA branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Best regards,