nS
nezo S

1 reviews | Active since Jan 2016

04 Jan 2016, 20:08

Not served, no remorse: **************?

Arriving at Wimpy Eastgate Mall. I am handed a menu by Patricia. Who then does not come back to take my order. 20 minutes later I motion for a waitress to please Take My Order. The waitress asks me who gave me the menu. I motion for Patricia, who is then approached by this waitress to come and take her customers' order. Patricia refuses to take my order. So the waitress asks to take my order. I, feeling discriminated against for what ever reason ask for the manger to understand why Patricia is serving everyone else whom she gave a menu to except me. More over why even after a she is asked to come serve me she refuses to do so. <br> <br> The manager was poor in response. He offered to get me another waitress but failed to bring Patricia to account for what I can only describe as Bizarre behaviour. Even after Patricia was confronted by her colleague and Manager. I left this Wimpy still without a reason or food. <br> <br> Whatever the reason for this seemingly random act of **************, this treatment is without justification. It is appalling. And a shame.

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Replies (1)
Wimpy
Wimpy's reply06 Jan 2016, 07:31
Official
Hello Min Nez,

Thank you very much for taking the time to report your experience with our Eastgate branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care