DJ
Danie J
1 reviews | Active since Nov 2017
22 Nov 2017, 11:25
Not Sending correct order
Good day
We ordered from Wimpy in Cradle stone on Wednesday 22 Nov 2017 my wife place the order for delivery , when we call then we heard her tell the lady answering the call and taking our order that there must be a bouget on the order , the rest of the order is correct but when you order something and you do not get it that's when it make my very unhappy . We order a lot from the wimpy in Cradle stone because its close and the prices are good but when you order something and you get an different item then is WRONG . They send an chic and bacon burger instead of the chicken , bacon and cheese bouget. I just would like to bring it under there attention because maybe I'm not the only one
Helpful (0)
Replies (1)0
Replies (1)
Wimpy's replyOfficial
22 Nov 2017, 14:04Thank you very much for taking the time to report your experience with our Cradlestone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,
Wimpy's reply22 Nov 2017, 14:04
Official
Thank you very much for taking the time to report your experience with our Cradlestone branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Wimpy Team.
Best regards,