Not resolving complaint

I lodged a complaint about paying R18.00 for a table s**** of mince. The owner contacted me and invited us to have lunch on the house. When I did contact him to arrange for a date, I got no response.<br> <br> on 9 September I contacted Wimpy's head office after receiving a sms from them informing me the case (156117) has been closed. The lady checked on the system and told me that the area manager closed the file as he claimed he could not get hold of me. I told her that I did not receive any calls and to please reopen the complaint. It is now a month later and no one even bothered to contact me.<br> <br> If this is the treatment Wimpy gives their customers when they lodge a complaint, I do not want to eat at any of them. In fact I do not visit the branch at President Hyper any more. We use to go there twice a month when we did shopping at President Hyper. And since I know the owner also has another Wimpy in Vanderbijlpark my mother was instructed not to visit that store any more. She used to take my children there every Friday.<br> <br> The owner might not feel the loss of income from one family but he might loose more clients if he keeps on treating his customers like this.<br> <br>