CM
Charles M
1 reviews | Active since May 2018
06 Jul 2019, 14:53
Not increased
After some debate with family deciding where to eat , we found ourselves at Wimpy.
I walked in and ordered the “thrill of the grill” that turned out to be a “disaster of the grill”.
Ok, so the waiter came with it in reasonable time. I thanked the waiter. I looked at it and the chicken looked quite small. But I overlooked that and decided to start with the chips, they were delicious by the way.
Moments later I started slicing into the best part if the meal - the sausage which tasted really nice!
I then decided to conclude with that chicken I spoke of....oh boy ! Thats when I regretted it. The first piece of chicken I chew had some sort of chewy bit. I spat it out and was disgusted. I don’t know what it was or how it got there but I was utterly disgusted. I’m suspecting it was a feather or something , I‘ don’t know but what I do know is I’m not coming back here in a million years.
(Wimpy PineCrest centre - Pinetown)
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Replies (2)0
Replies (2)
Wimpy's replyOfficial
11 Jul 2019, 16:31Hi Charles
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
Wimpy's reply11 Jul 2019, 16:31
Official
Hi Charles
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
We are sorry that you had an unenjoyable Wimpy moment, we appreciate that you have taken the time to bring this matter to our attention. Your complaint has been heard and passed onto our Customer Care team who have escalated this to both the store manager and the area manager. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Wimpy Team Customer Care Line: ***
Best regards,
CM
Charles M's updateReviewer Update
12 Jul 2019, 15:53Good day. I have received feedback from Wimpy Pinetown. Thank you for intervening. The problem has been resolved.
CM
Charles M's update12 Jul 2019, 15:53
Reviewer Update
Good day. I have received feedback from Wimpy Pinetown. Thank you for intervening. The problem has been resolved.