1 reviews | Active since Jan 2015
Not getting what I payed for
This morning on my way to work I decided to stop at the Engine garage N4 Bakwena Highway West for breakfast at the Wimpy. I order a bacon and egg toasted sandwich on brown with extra cheese take-away. I got my sandwich and drove on to my workplace in Rosslyn. Once at work I opened my sandwich to enjoy and satisfy my craving for the Wimpy goodness, but discovered there was no bacon on the sandwich, only egg and cheese. This was very very disappointing and not what I ordered and payed for. At this time it is imposable for me to drive back to Wimpy N4 Bakwena Highway West to return the order. And I am a huge Wimpy fan. Can I not trust Wimpy and the staff of Wimpy to get a simple toasted sandwich right? Do I now have to waste to time open each and every take-away from wimpy to see if all the ingredients are included on what I order and payed for?
Thank you very much for taking the time to report your experience with our N4 Bakwena Highway West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care
Thank you very much for taking the time to report your experience with our N4 Bakwena Highway West branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Wimpy Customer Care