1 reviews | Active since Jan 2011

23 Mar 2017, 07:50

Not a Happy customer!!!!

<p>Wednesday 22 March 2017 around 6:30pm<br /><br />It all started with the fact that i got a R100 voucher from Wimpy! This was very exciting for me as i didnt have to cook supper last night. So my husband & i went off to Wimpy in Murchinson Str. in Ladysmith. When we arrived we noticed it had been renovated which was lovely to see. it looked amazing. Any how we sat down and i ordered a coffee milkshake which is my favourite & my husband ordered a barone milkshake which he loves! When our milkshakes came all looked amazing. But when i took a sip of mine it was a mix of banana & bubble gum flavour (which to me this means my milkshake was made in the same container 2 other milkshakes were made). And my husband said his doesnt have much flavour! I tasted his and he was right. I sent mine back & said i would rather just like a Large coke & glass of ice water. When my coke arrived it was a regular coke but i thought its acutally fine so i didnt say anything about it. But when i took a sip i was very disappointed to find it was flat. Any how our food arrived. And a wimpy cheese burger i have to say is one of my favourites. But not this time. I can not tell you what was wrong with it but there was a funny taste. Almost like the meat wasnt cooked properly??? And the chips were barely cooked as well. Anyway this evening had really turned out to be rather disappointing! When it came time to pay i checked the bill and i noticed our waitress had billed us for the milkshake i had sent back! So the cashier who was very polite had no problem sorting that out! But by the end of it we left feeling pretty much the opposite of when we arrived. We were very excited to be getting R100 off of our meal but felt we wasted this voucher that Wimpy had given us! </p>

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Replies (1)
Wimpy
Wimpy's reply23 Mar 2017, 11:45
Official

Thank you very much for taking the time to report your experience with our Ladysmith branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don’t hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

The Wimpy Team.