AP
Andrew P

1 reviews | Active since Jul 2011

03 Apr 2016, 14:54

Non-existent service, Bloem 1-Stop Wimpy

We've been burned by lousy service at this establishment before, but like a battered wife, we gave them another chance. Mistake.<br> <br> We arrived around 12:15, were seated, and ordered drinks. Circa 12:30-35 we ordered five meals, one of which was the Bacon and Jalape?o burger. Eventually at 13:00, three meals arrived, and five minutes later, the fourth. At this point, the server advised that there was no jalape?o. Unbelievable! Why did she not do so when the order was placed?<br> <br> So not only was the food chronically late, it was also only 80% fulfilled. Obviously we cancelled the burger and shared the remaining meals, because we didn't want to still be waiting until sundown. Dis-Honorable mention: the duty manager could not have been more disinterested if he had tried.<br> <br> I give up, never again. You people should get out of the service business. You suck at it, and for a restaurant located on a freeway, where the USP should be fast service, that's just not acceptable.

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Replies (1)
Wimpy
Wimpy's reply04 Apr 2016, 10:00
Official
Hello Perks,

Thank you very much for taking the time to report your experience with our 1-Stop Bloem Southbound branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Wimpy Customer Care